Frequently Asked Questions

Do you provide Cash on Delivery (COD) ?

Yes we have both Online payment and Cash on delivery(COD) option in the checkout page.

Do you offer free shipping ?

Yes, we offer free shipping on all orders. Please check the specific free shipping policy on our website or during checkout.

DoI need an account to place an order ?

No, you can shop as a guest. However, creating an account allows you to track your order, save your shipping information, and receive special offers.

What payment methods do you accept ?

We
accept all major credit and debit cards, as well as UPI and other secure payment options.

How do I track my order ?

Once your order is shipped, we will send you a tracking number via email. You can
use this number to track your order’s progress through the shipping carrier’s
website.

Can I cancel or modify my order after placing it ?

Orders can only be canceled or modified within 2 hour of placing them. After this
time, the order may have already been processed and shipped, so please contact
us immediately if you need to make changes.

How can I place an order?

You can easily place an order by browsing our website, adding items to your cart,
and proceeding to checkout.

What products do you sell?

We sell a variety of high-quality plastic home improvement products including
bangle stands, earring stands, fridge storage containers, multi-layer cloth
hangers, food sealing clips, and more. All our products are designed to make
your home more organized and functional.

Is my payment information secure ?

Yes, we use secure encryption technology to protect your payment details. Our
payment processing partners are certified to ensure the highest level of
security for your transaction.

What is your shipping policy ?

We offer domestic shipping options only. Shipping times and costs vary depending
on your location. Please check our Shipping Policy page for more detailed
information.

How long will it take for my order to arrive ?

Delivery times vary depending on your location and the shipping method chosen.
Typically orders arrive within 3-7 business days. We do not have international shipping at this time.

Can I change my shipping address after placing an order ?

If you need to change your shipping address, please contact us as soon as
possible. We can make adjustments only if your order hasn’t been processed or
shipped yet.

What happens if my order is delayed ?

We strive to ship all orders on time. However, in case of delays due to unforeseen
circumstances like weather conditions or shipping carrier issues, we will
notify you immediately. You can also track your order for more updates.

Do you ship internationally ?

No,
we offer only domestic shipping to various States. Please check our Shipping
Policy for a list of states we deliver to and any applicable fees.

What should I do if I receive a damaged or defective product ?

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will provide a replacement
or refund based on your preference.

How do I return or exchange a product ?

We accept returns and exchanges within 7 days from delivery. Please ensure the item is unused, in its original packaging, and in sellable condition. Visit our Returns
& Exchanges page for full instructions.

How can I contact customer service ?

You can contact our customer service team via email at info@dpsmultiproducts.com, or by call to the mobile number on our website. We are available to assist you Monday through Saturday from 9 AM to 6 PM.

How do you refund cash on delivery orders?

In case you purchased through cash on delivery(COD) mode of payment and want to return the product and get a refund. You will have to provide us your bank account details and we will refund the full amount within 7 business days.